Cancellation Policy
Please review our cancellation terms carefully before making your reservation.
Cancellation Timeline & Refunds
30+ days prior
30% deposit refunded
Most flexible cancellation option
30-15 days prior
30% of reservation kept
Moderate cancellation fee applies
15-7 days prior
50% of reservation kept
Higher cancellation fee
Less than 7 days/no show
100% kept
No refund available
Non-refundable Circumstances
Please note that refunds are not available for the following circumstances:
Theft/damage to personal belongings
External noises/construction
Building maintenance issues
Insects/natural hazards
Internet service issues
Pandemic policy changes
Important Notes
- All cancellations must be submitted in writing via email
- Refunds will be processed within 7-14 business days
- Cancellation fees may apply depending on payment method
- Force majeure events will be considered on a case-by-case basis
Questions About Cancellations?
Our team is here to help you understand our cancellation policy and assist with any changes to your reservation.