Rental Terms & Conditions
1. Cancellation Policies
30+ days prior:30% deposit refunded
30-15 days prior:30% of reservation kept
15-7 days prior:50% of reservation kept
Less than 7 days/no show:100% kept
Non-refundable circumstances:
• Theft/damage to personal belongings
• External noises/construction
• Building maintenance issues
• Insects/natural hazards
• Internet service issues
• Pandemic policy changes
2. Payments & Schedule
All prices exclude VAT (18%) and are due in NIS. Foreign travelers must provide proof of non-Israeli citizenship for VAT exemption.
Payment Timeline
1
30% deposit at booking
2
20% 15 days before arrival
3
50% 7 days before arrival
4
Security deposit released 5 days post-departure
3. Guest Responsibilities
- Provide valid passport/visa at arrival
- Responsible for damages during stay
- Turn off lights/AC when leaving
- Use property responsibly
- Report damages immediately
4. Or Hakerem Responsibilities
🧹
Cleanliness
Pre-arrival cleaning to company standards
🛏️
Linen Provision
Quality linens for registered guests
🔧
Maintenance
Timely resolution of issues
🔄
Relocation
Alternative arrangements if needed
Limitations of responsibility:
Or Hakerem is not responsible for theft/damage to personal belongings, external noises/construction, building maintenance issues, insects/natural hazards, internet service issues, or pandemic policy changes.
5. Penalties & Termination
Rental terminates automatically at contract end. Unauthorized overstay incurs 2x daily rate penalty. Breach of terms results in immediate eviction without reimbursement.
Authorized Representative
Or Hakerem
Luxury Properties